Return & Exchange Policy

At Madhappywear, we want you to love what you ordered! If something is not quite right, we are happy to offer returns and exchanges within 30 days of receiving your order.

1. Conditions for Returns & Exchanges

To be eligible for a return or an exchange, please make sure that:

  • The request is made within 30 days of the delivery date.
  • The clothing item is unwashed, unworn, and in its original condition.
  • All original tags, labels, and hygiene stickers (if applicable) are still attached.
  • The item is in its original packaging.

Note: Final sale items, intimates, and gift cards are not eligible for returns or exchanges.

2. How to Request an Exchange

If you need a different size, color, or style, we offer a straightforward exchange process:

  1. Email us at support@madhappywear.com with your Order Number and the details of the item you wish to exchange.
  2. Let us know the new size or color you would like to receive.
  3. Our support team will verify inventory for the requested item and provide you with a return shipping address and instructions.
  4. Once we receive and inspect your original item, we will ship out your replacement at no additional shipping charge for the new outbound package.

Alternatively, the fastest way to get your new item is to return the original item for a refund and place a completely new order on our website.

3. How to Request a Return (Refund)

If you prefer a refund instead of an exchange:

  1. Contact us at support@madhappywear.com with your Order Number and reason for the return.
  2. We will provide you with the return instructions.
  3. Once we receive your returned package and inspect the items, we will process your refund to the original method of payment (such as your credit card, PayPal, or Stripe).
  4. Please allow a few business days for your bank or credit card company to process and post the refund to your account.

4. Shipping Costs

  • For Returns: Customers are responsible for the return shipping costs. Original shipping fees are non-refundable. If you receive a refund, the original shipping cost will be deducted from your total refund amount.
  • For Exchanges: You are responsible for the cost of shipping the item back to us, but Madhappywear will cover the cost of shipping the new exchanged item back to you.

We highly recommend using a trackable shipping service or purchasing shipping insurance when sending items back, as we cannot guarantee that we will receive your returned item.

5. Damaged, Defective, or Incorrect Items

If you received a damaged product, a manufacturing defect, or the wrong item entirely, please accept our apologies!

Contact us immediately at support@madhappywear.com with your Order Number and clear photos of the defect or incorrect item. We will cover all shipping costs to replace the item or provide a full refund right away.

6. Contact Information

For any further questions regarding your order, returns, or exchanges, please reach out to our team:

Madhappywear Support