Refund and Returns Policy

Thank you for shopping at Madhappywear. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help.

Our standard return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

1. Eligibility for Returns

To be eligible for a return, please ensure that:

The item was purchased within the last 30 days.
The item is in the same condition that you received it—unworn, unwashed, and unused.
The item has all original tags attached and is in its original packaging.
You have the receipt or proof of purchase.

Non-returnable items: Certain types of items cannot be returned, including:

Gift cards
Downloadable software products
Some health and personal care items (e.g., intimates, swimwear)
Final sale items

2. Return Process

To start a return, you can contact us at support@madhappywear.com.

Please include your order number and the reason for your return in the email. If your return is accepted, we will provide you with instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return will not be accepted.

3. Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

4. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment (such as your credit card, PayPal, Stripe, etc.) within a certain amount of days.

Late or missing refunds: If you haven’t received a refund yet:

First check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@madhappywear.com.